Rack

Refund Policy

Last updated: July 8, 2026

1. Overview

This Refund Policy explains how [Company Name] handles cancellations, refunds, and disputes for paid subscriptions to Rack. It forms part of our Terms of Service.

2. Subscriptions and billing

Rack is offered as a recurring subscription (monthly or annual). Fees are charged in advance at the start of each billing period and renew automatically until cancelled. You will receive a receipt for each successful charge at the email associated with your account.

3. Cancelling your subscription

  • You can cancel at any time from Account → Manage billing in the app.
  • Cancellation takes effect at the end of the current billing period.
  • You keep access to your paid plan features until that date; you will not be charged again.
  • Downgrading to the Free plan does not delete your account or wardrobe.

4. Refund eligibility

You may request a full refund in the following cases:

  • 14-day satisfaction guarantee — new subscribers may request a full refund within 14 days of their first paid charge, provided the account has not been used in bad faith (e.g. to bulk-process content and then cancel).
  • Duplicate or accidental charges — if you were charged twice for the same billing period or charged after a valid cancellation.
  • Extended service outage — if the Service is materially unavailable for more than [72] consecutive hours during a paid period, you may request a prorated credit or refund.
  • Statutory rights — where local consumer-protection law grants a mandatory refund or withdrawal right (for example, EU/UK consumers exercising the 14-day right of withdrawal), we will honour it in accordance with that law.

5. What is generally not refundable

  • Partial months or years of a subscription after the refund window has passed.
  • Renewal charges that occur after a billing period you continued to use.
  • Fees for accounts terminated for violation of our Terms of Service.

6. How to request a refund

To request a refund, email [Support Email] from the address on your account with:

  • the email associated with your Rack account;
  • the date and amount of the charge;
  • a brief description of the reason for the request.

We aim to acknowledge refund requests within 2 business days and to reach a decision within 7 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

If you believe a charge is incorrect, please contact us at [Support Email] before initiating a chargeback with your bank. We can usually resolve billing questions faster than a chargeback dispute. Accounts subject to fraudulent chargebacks may be suspended pending review.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be announced in the app or by email at least [14] days before they take effect. Refund requests are evaluated under the policy in effect on the date of the charge.

9. Contact

Questions about billing or refunds? Contact [Company Name] at [Support Email].