Rack

Privacy Policy

Last updated: July 8, 2026

1. Who we are

Rack ("Rack", "we", "us", "our") is operated by [Company Name], located at [Company Address]. We act as the data controller for personal data processed through the Rack application and website (the "Service").

2. Data we collect

  • Account data — email address, password hash, sign-in timestamps.
  • Wardrobe content — images you upload and metadata (brand, garment type, value, description) generated by AI or entered by you.
  • Usage data — pages visited, features used, scan counts, error logs, and approximate location derived from IP for weather-based outfit suggestions.
  • Device data — browser, operating system, and device identifiers.
  • Billing data — plan, subscription status, and transaction identifiers. Payment card details are handled by our payment processor and never stored on our servers.
  • Support messages — anything you send us for help.

3. Why we use it

  • To create and secure your account (contract performance).
  • To provide wardrobe, scanning, and outfit-matching features (contract performance).
  • To process payments and manage subscriptions (contract / legal obligation).
  • To prevent fraud and abuse (legitimate interest).
  • To improve the product and fix bugs (legitimate interest).
  • To respond to support requests (legitimate interest / contract).
  • To meet legal and tax obligations (legal obligation).

4. Who we share it with

  • Hosting and infrastructure providers — for running the app, storing data, and processing AI requests.
  • Payment processors — for processing subscriptions and refunds.
  • Professional advisers — legal, accounting, and similar advisors when needed.
  • Authorities — where required by law or to protect our rights.

We do not sell your personal data.

5. Retention

We keep your account data for as long as your account is active. If you delete your account, we delete or anonymise associated personal data within [30–90] days, unless retention is required for legal, tax, or fraud-prevention purposes.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to withdraw consent, and to receive a copy of your data in a portable format. EU/UK users may also lodge a complaint with their local supervisory authority. To exercise any of these rights, contact us at [Support Email].

7. International transfers

Your data may be processed outside your country of residence, including in the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and regular reviews — to protect your data. No system is perfectly secure; please use a strong, unique password.

9. Cookies and local storage

We use essential storage (browser localStorage and cookies) to keep you signed in and remember preferences such as your active closet. We do not use third-party advertising cookies.

10. Children

Rack is not directed to children under [13 / 16]. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced in the app or by email at least [14] days before they take effect.

12. Contact

For privacy questions or requests, contact [Company Name] at [Support Email] or by mail at [Company Address].